Norstar Feature Codes
The Nortel Norstar telephone system uses feature codes to access special functions.
Certain functions may not be available depending on your key service unit and add-on features.
Putting # before entering a feature code Inegates the feature.
| Feature | Category | Description |
|---|---|---|
**266344 **CONFIG |
Installation | Installer programming (Default password: 266344) - 2-line LCD display set required for use on ICS. |
| *0 | User Settings | Button Inquiry - Press a button to show its current programmed state, press an Intercom button to see the extension number. (7100 phones: View extension number and state of single programmable key.) |
| *1 | User Settings | Program an External Autodial number on a programmable key. |
| *2 | User Settings | Program an Internal Autodial number on a programmable key. |
| *3 | User Settings | Program a Feature code to a programmable key. |
| *4 | User Settings | Program a personal speed dial number. |
| *501 | User Settings | Change language to English |
| *502 | User Settings | Change language to Français |
| *503 | User Settings | Change language to Español |
| *6 | User Settings | Change ringer style (Enter a number) |
| *7 | User Settings | Change character LCD display contrast (Enter a number) |
| *80 | User Settings | Change ringer volume (use volume control bar) |
| *81 | User Settings | Move line button |
| *82 | User Settings | Dial Modes (Use # to cycle through choices) |
| *831 | Services | Toggle Auto Answer enable/disable |
| *832 | Services | Toggle Custom Call Routing enable/disable |
| *833 | Services | Auto Answer / Custom Call Routing Maintenance |
| *84 | Call Log | Auto Log Options |
| *85 | Call Log | Call Log Password |
| *89 | Programming | Programmed Release (Enter while storing a number or while using pre-dial) |
| *9 | Programming | Run / Stop |
| 0 | Speed Dial | Speed Dial |
| 1 | Messaging | Send Message |
| 2 | Call Handling | Ring Again |
| 3 | Call Handling | Conference / Transfer (Make first call, put on hold, make second call, use Feature 3, select first call) Hanging up transfers the call (Unsupervised conference) |
| 4 | Call Handling | Forward calls to another internal extension - Enter directory number. |
| 5 | Call Handling | Redial last number |
| 60 | Paging | Page General (enter destination (1: Sets, 2: Speaker, 3: Sets & Speaker) then zone (for destination 1 & 3 only)) |
| 61 | Paging | Page Sets (enter zone. 0: all zones) |
| 62 | Paging | Page Speaker |
| 63 | Paging | Page Sets and Speaker (enter a zone for sets) |
| 64 | Line Pool | Access Line Pools |
| 65 | Messaging | Reply to message |
| 66 | Call Handling | Voice Call (talk directly through the speakerphone - Fully supported on all phones except 7100 series; however it can be used as a 'listen only' speakerphone on the 7100) |
| 67 | Call Handling | Saved Number |
| 68 | Class of Service | Class of Service restriction override (enter access code) |
| 69 | Call Handling | Priority Call (break into a call in progress or if a call is not in progress, is the equivalent of a voice call) |
| 70 | Call Handling | Transfer a call (without conferencing first - enter an extension number, and stay on the line to talk or hang up to transfer directly) |
| 71 | Programming | Link - Hook Flash |
| 72 | Programming | Timed Release (releases the call after an amount of time) |
| 74 | Call Handling | Call Park (allows the call to be picked up on any phone - Especially useful for 7100 series phones or otherwise phones with no line appearances) |
| 75 | Call Handling | Group Call Pickup |
| 76 | Call Handling | Directed Pickup (Enter extension number - pickup a call that is ringing at another extension) |
| 77 | Call Handling | Call Duration (If a call is not in progress, the last call duration is shown) |
| 78 | Programming | Pause |
| 79 | Call Handling | Exclusive Hold (Puts a call on hold, but it cannot be picked up from any other extension) |
| 800 | Call Handling | Trunk Answer (Answer a call which has not been assigned to any phone) |
| 801 | Call Handling | Answer next call waiting in the queue |
| 802 | Call Handling | Group Listening (Allows the handset to be used, but also broadcasts audio through the phone's loudspeaker) |
| 803 | User Settings | Show Time (during a call) |
| 804 | Programming | Wait for dial tone |
| 805 | Maintenance | Telephone set diagnostic tests |
| 806 | User Settings | Enable static time |
| 808 | Call Handling | Allows DTMF tones to be sent for as long as the button is held down. |
| 811 | Caller ID | Call Information |
| 812 | Call Log | Enter call log |
| 813 | Call Log | Log Info |
| 815 | Call Log | Enable Autobumping (When the call log is full, oldest entries are deleted. Otherwise, the log will stop logging when it is full) |
| 817 | RAD | Internal Remote Access DeviceTransfer for CICS only |
| 819 | Call Handling | Outgoing Name and Number blocking |
| 82 | Call Handling | Enable call camping |
| 83 | Call Handling | Change Privacy control (allows or disallows another phone to join your call) |
| 84 | Call Handling | Line Redirection |
| 85 | Call Handling | Do Not Disturb |
| 86 | User Settings | Background Music (same as used for music on hold) |
| 870 | Services | Show services |
| 871 | Services | Extended Ringing |
| 872 | Services | Alternative Restrictions |
| 873 | Services | Alternative Routing |
| 875 | Hospitality | Wake-up call |
| 876 | Hospitality | Room Condition |
| 877 | Hospitality | Wake-up call administration |
| 878 | Hospitality | Room Condition administration |
| 879 | Hospitality | Room occupancy |
| 88 | User Settings | Deny voice calls |
| 9** | RAD | Remote Access Device programming |
| 9*0 | RAD | Remote Access Device transfer (for CICS, use feature 817) |
| 9*1 | Voicemail | Check feature codes used to access voicemail |
| 9*3 | Call Log | Logger timestamp |
| 9*4 | Program door phone | |
| 9*7 | ACD | Automatic Call Distribution maintenance |
| 9*9 | Voicemail | Voicemail Interface codes |
| 901 | ACD | Login to ACD |
| 902 | ACD | ACD unavailable |
| 903 | Voicemail | Select feature range (high/low) used to access voicemail |
| 904 | ACD | ACD Help |
| 905 | ACD | ACD Categorize |
| 906 | ACD | Record Call |
| 909 | ACD | ACD Maintenance |
| 913 | ACD | ACD Queued calls |
| 920 | ACD | ACD Administration |
| 921 | ACD | ACD Day / Night routing |
| 922 | ACD | ACD Administration Statistics |
| 923 | ACD | ACD Group Statistics |
| 980 | Voicemail | Send voicemail to a mailbox |
| 981 | Voicemail | Access a mailbox |
| 982 | Voicemail | Operator password |
| 983 | Voicemail | Voicemail programming |
| 985 | Voicemail | Check the DN of voicemail |
| 986 | Voicemail | Transfer to voicemail |
| 987 | Voicemail | Interrupt voicemail |
| 989 | Voicemail | Record call |
Sources: Compact ICS Installation Guide, Modular ICS Installation Guide, Startalk Flash Installation Guide